PRIVACY POLICY

SECTION 1 - HOW WE NURTURE YOUR DATA

When you engage with Solprism, we collect the personal essence required to fulfill your journey—such as your name, shipping address, and email address. This is the foundational step in bringing our handcrafted pieces from our sanctuary to yours.

As you explore our digital space, we automatically receive your device’s internet protocol (IP) address. This data helps us understand your browsing environment, allowing us to refine our website’s visual and tactile experience for your specific browser and operating system.

Email Wellness & Updates: With your explicit blessing, we may send you whispers from our studio—announcing new collections, sharing ritual guides, or offering insights into mindful living.

SECTION 2 - YOUR CONSENT, YOUR CHOICE

How do we honor your consent? When you provide personal details to complete a transaction, verify a payment, or arrange for a delivery, we believe in a relationship of trust. We imply that you consent to our collection and use of that information for that specific purpose only.

If we seek your information for a secondary reason—such as joining our inner circle for marketing—we will either ask you directly for your expressed consent or provide a clear opportunity to decline.

How do I withdraw my energy/consent? If you change your mind after opting in, you may withdraw your consent for us to contact you, or for the continued collection and use of your information, at any time. Simply reach out to our soul-care team at support@SolPrism.com.

SECTION 3 - TRANSPARENT DISCLOSURE

In the spirit of integrity, we may disclose your personal information only if we are required by law to do so or if our Terms of Service are significantly violated.

SECTION 4 - OUR PARTNERSHIP WITH SHOPIFY

The Solprism experience is hosted on Shopify Inc. They provide the secure, high-end e-commerce platform that allows us to share our creations with the world.

Your data is held within Shopify’s secure data storage and databases, protected behind robust firewalls on high-security servers.

Secure Payments: If you choose a direct payment gateway, Shopify securely stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your transaction data is only retained for the duration necessary to complete your purchase, after which it is promptly deleted. All direct payment gateways adhere to the rigorous standards managed by the PCI Security Standards Council (a joint effort by Visa, Mastercard, American Express, and Discover) to ensure your financial safety.

SECTION 5 - THIRD-PARTY MINDFULNESS

We only partner with third-party providers who respect your data. They will only collect and use your information to the extent necessary to perform the services they provide to us (such as logistics and payment processing).

However, please note that certain providers—like payment gateways—have their own independent privacy policies. We encourage you to review their terms to understand how your information is handled within their specific jurisdictions. Remember, once you leave our sanctuary (website) or are redirected to a third-party application, our Privacy Policy no longer governs your journey.

SECTION 6 - GUARDIANSHIP & SECURITY

To protect your personal information, we take exceptional precautions and follow industry-leading best practices. Your credit card information is encrypted using Secure Socket Layer technology (SSL) and stored with AES-256 encryption. While no method of digital transmission is 100% infallible, we strictly adhere to all PCI-DSS requirements and implement additional, globally recognized security standards.

SECTION 7 - THE RHYTHM OF COOKIES

We use "cookies" to remember your preferences and ensure a seamless experience. You have the freedom to opt-out of these at any time:

  • _session_id & _secure_session_id: To maintain your unique session.

  • cart: To remember the contents of your selection for 2 weeks.

  • _shopify_visit & _shopify_uniq: To help us understand how many souls visit our sanctuary.

SECTION 8 - AGE OF CONSENT

By entering this space, you represent that you are at least the age of majority in your state or province of residence, ensuring you have the legal capacity to engage with our rituals and products.

SECTION 9 - EVOLVING OUR POLICY

We reserve the right to refine this policy as our brand grows. We encourage you to review it frequently. Changes take effect immediately upon posting. In the event of a brand merger or acquisition, your information may be shared with the new stewards of Solprism so we may continue to support your wellness journey.

QUESTIONS AND CONTACT INFORMATION

If you wish to access, correct, or delete any personal information we have about you, or simply want to learn more, please contact our Privacy Compliance Officer at Hello@SolPrismjewelry.com.